acw365 Terms and Conditions

1General Introduction

acw365 is an online gaming and betting platform for Bangladesh, offering casino games, slots, live dealer games, and betting services on cricket and various other sports. These terms and conditions ("Terms") form a legal agreement between acw365 and its users.

These Terms apply to the acw365 website, mobile platform, and all related services. These Terms may be updated from time to time, and continued use of the platform after any update will be considered acceptance of the revised terms.

If you have any questions, please contact us via our 24/7 live chat support or at [email protected].

2Eligibility and Registration

2.1 Age Requirement

To create an account on the acw365 platform or to take part in any betting or gaming activity, users must be at least 21 (twenty-one) years of age by Bangladesh time. Use of the platform by minors is strictly prohibited.

2.2 Single Account Policy

Only one account is permitted per individual. Creating multiple accounts by the same person, the same household, the same device, or the same IP address is strictly prohibited. In the event of a violation of this rule, all associated accounts may be closed.

2.3 Registration Information

The following information must be provided accurately at the time of registration:

• Full legal name (as per national identity card)
• Correct date of birth
• Active mobile number and email address
• Valid payment method details

Providing false or incorrect information may result in permanent account closure and forfeiture of deposited funds.

2.4 Identity Verification (KYC)

acw365 reserves the right to verify a user's identity at any time. A copy of a national identity card, passport, or driving licence and proof of address documents may be requested for verification. Withdrawal facilities may be limited until verification is complete.

3Account Security

3.1 Password Protection

It is your responsibility to keep your account login details completely confidential. Never share your password with any third party. acw365 will never ask for your password by email or phone.

3.2 Unauthorized Access

If you suspect any unauthorized access to your account, notify our support team immediately. The account holder will be personally responsible for all activity on the account, unless it is proven that the activity occurred due to a security vulnerability on the platform.

3.3 Two-Factor Authentication

We recommend using Two-Factor Authentication to enhance security. Additional verification may be required for high-value withdrawals.

4Deposits and Withdrawals

4.1 Deposit Methods and Limits

acw365 supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

The minimum deposit amount for each method is ৳300 (three hundred taka). The maximum deposit limit may vary by method and account level.

4.2 Withdrawal Conditions

The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawal requests are generally processed within 10 to 45 minutes. However, additional time may be required for identity verification or security review.

4.3 Transaction Verification

acw365 reserves the right to verify any transaction. Additional documentation may be requested for suspicious transactions. Transactions may be suspended or cancelled if money laundering or fraud is suspected.

4.4 Currency

All transactions on the acw365 platform are conducted in Bangladeshi Taka (BDT / ৳). Deposits made in another currency will be converted at the exchange rate applicable at that time.

5Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000 (ten thousand taka). For example, depositing ৳1,000 will add ৳1,500 in bonus funds, bringing the total balance to ৳2,500.

5.2 Wagering Requirement

To withdraw the welcome bonus, a wagering requirement of 20 times (20x) the bonus amount must be completed. For example, for a ৳1,500 bonus, a total of ৳30,000 must be wagered.

5.3 Bonus Usage Conditions

• The bonus is applicable once only and cannot be used in combination with other offers
• Bonus funds cannot be withdrawn directly — only winnings after the wagering requirement is met are eligible for withdrawal
• Bonus bets may not count in certain games
• acw365 reserves the right to change or cancel any promotion
• If bonus misuse is detected, the account may be closed

5.4 VIP Program

Regular players may participate in acw365's five-tier VIP program: Bronze, Silver, Gold, Platinum, and Diamond. Each tier includes a weekly cashback benefit, and players can advance to higher tiers through consistent play.

6Betting and Gaming Rules

6.1 General Betting Rules

A confirmed bet cannot be changed or cancelled. If a bet is not completed due to a network issue or any other technical reason, the amount will be returned to the account.

6.2 Result Disputes

If a dispute arises over the result of any game, acw365's server logs will be considered the final proof. acw365 reserves the right to void any abnormal result or payment that occurs due to a technical error.

6.3 Betting Limits

Specific minimum and maximum betting limits apply to each game and market, and these are displayed in the game interface. acw365 reserves the right to change these limits at any time.

6.4 Live Betting

Please ensure a good internet connection when participating in live betting. acw365 will not be responsible for any bet lost due to a connection interruption.

7Prohibited Activities

The following activities are strictly prohibited on the acw365 platform:

• Creating multiple accounts or operating an account under a third party's identity
• Misuse of the bonus system or bonus arbitrage activities
• Use of any form of hacking, software bots, or automated systems
• Money laundering or transactions involving illegal funds
• Intentionally exploiting technical errors on the platform
• Conducting collusive betting activities with other members
• Providing false, misleading, or incomplete information
• Assisting minors in using the platform

Involvement in any of the above prohibited activities may result in immediate account closure, forfeiture of all balances, and legal action where necessary.

8Responsible Gaming

acw365 firmly believes in responsible gaming. We want our members to play for entertainment and remain free from gambling addiction.

• Do not bet beyond your means
• Do not place more bets to recover money you have lost
• Set daily, weekly, or monthly deposit limits for yourself
• Use the temporary break or self-exclusion option when needed

For more information, visit our Responsible Gaming page or contact us via 24/7 live chat.

9Privacy and Data Protection

acw365 places the highest importance on the protection of users' personal information. All data is kept secure using SSL encryption technology.

We collect personal information solely for the purpose of providing services and do not sell it to any third party. However, information may need to be shared when required by legal obligations or at the request of a regulatory authority.

To learn more about our data policy, please read the Privacy Policy page.

10Service Suspension and Account Closure

10.1 Closure by acw365

acw365 reserves the right to temporarily or permanently close any account for the following reasons:

• Violation of the terms or involvement in prohibited activities
• Providing false information or failure to complete identity verification
• Extended period of inactivity
• Applicable legal or regulatory requirements

10.2 Closure by the User

You may request closure of your account at any time. Subject to the fulfilment of all applicable conditions prior to account closure, the remaining balance may be withdrawn.

11Limitation of Liability

acw365 is not liable for the following:

• Losses caused by the user's own negligence or improper use
• Failure or delays by third-party payment providers
• Losses caused by the user's internet connection issues
• Losses caused by unexpected technical errors or server downtime
• Losses resulting from the user sharing their own account details with others

In any circumstance, acw365's total liability is limited to the total amount of the relevant transaction.

12Changes, Disputes & Contact

12.1 Changes to Terms

acw365 reserves the right to modify these terms at any time. For significant changes, users will be notified via their registered email or through the platform's notification system. Continued use of the platform after any changes will be considered acceptance of the new terms.

12.2 Dispute Resolution

For any dispute, please contact our support team first. If you are not satisfied with the support team's decision, a formal complaint may be submitted. The final decision of acw365 will be considered binding.

12.3 Contact

For any questions regarding the terms, please contact us:

• 24/7 Live Chat: Instant support in Bengali
• Email: [email protected]