Privacy Policy acw365 Bangladesh Casino

Last Updated: January 2026

Introduction

acw365 ("we", "us", or "platform") is a safe and reliable online gaming service provider. We believe that protecting the privacy of your personal information is a fundamental responsibility. This Privacy Policy ("Policy") explains what information we collect about you when you use the acw365 website and services, how that information is used, and what steps we take to protect it.

By using acw365 services, you are considered to have agreed to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services. For any questions, contact us via our 24/7 live chat or email.

Important: This Policy applies only to the acw365 website and mobile platform. It does not apply to third-party websites or services.

1. Information We Collect

We may collect the following types of information for the purpose of registration and service delivery on the acw365 platform:

Identity Information: Your full name, date of birth, national ID number, or passport number.
Contact Information: Email address, mobile number, and postal address.
Financial Information: bKash, Nagad, Rocket, or Upay account numbers, bank account details, and transaction history.
Technical Information: IP address, browser type, device information, cookies, and usage logs.
Gaming Activity Information: Betting history, win/loss records, preferred game categories, and time spent on the platform.
Communication Information: Details of your conversations and complaints with the support team.

We collect only the information necessary for providing services, verifying identity, and meeting legal obligations. We do not collect unnecessary or excessive information.

2. How We Collect Information

acw365 collects your information in the following ways:

Directly Provided: Information you provide during registration, login, deposit, or withdrawal processes.
Automatic Collection: Information automatically collected through cookies, pixel tags, and similar technologies while you browse our platform.
Payment Processors: Transaction-related information received from payment service providers such as bKash, Nagad, Rocket, or Upay.
Third-Party Verification Services: Information received through authorised bodies as part of identity and age verification processes.

Information Use and Disclosure

3. How We Use Your Information

Collected information is used for the following purposes:

Account Management: Completing registration, verifying login, and ensuring the security of your account.
Service Delivery: Processing deposits and withdrawals, issuing bonuses, managing gaming activity, and ensuring support services.
Identity and Age Verification: To prevent access by users under 21 years of age and to complete the KYC process.
Fraud Prevention: Detecting suspicious activity, preventing money laundering, and ensuring the security of the platform.
Responsible Gaming: Identifying unusual gaming behaviour to provide necessary assistance and enforce self-imposed restrictions.
Communication: Sending important notifications, promotional offers (if you have given consent), and support-related messages.
Meeting Legal Obligations: Storing and disclosing information as required to comply with applicable laws and regulations.
Platform Improvement: Analysing user experience to improve the quality of services.

4. Sharing Information with Third Parties

acw365 does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Payment Service Providers: The minimum information necessary to process bKash, Nagad, Rocket, Upay, and bank transfers.
Identity Verification Agencies: With trusted verification services to confirm age and identity.
IT and Hosting Partners: Trusted partners providing technical support for platform operations — who operate under strict confidentiality agreements.
Legal Authorities: To comply with court orders, lawful requests from investigative authorities, or applicable law.
Business Transfers: In the event of a merger, acquisition, or asset transfer — you will be notified in advance of any such event.

Commitment: All third-party partners are contractually bound to comply with acw365's privacy standards and may use information only for specified purposes.

Information Security and Retention

5. Data Security Measures

acw365 follows industry-leading standards to protect your personal information. Our security framework includes:

SSL/TLS Encryption: All data transfers are secured through SSL encryption, preventing unauthorised access by third parties.
Two-Factor Authentication: An additional verification layer for login and financial transactions.
Encrypted Storage: Stored data is held in encrypted databases accessible only to a limited number of staff.
Regular Security Audits: Regular security tests are conducted to identify and address platform vulnerabilities.
Firewalls and Intrusion Detection: Advanced technology is used to detect and prevent unauthorised access attempts.
Staff Training: Regular training and awareness programmes on data protection are conducted.

Please note that no method on the internet is 100% secure. Despite our best efforts, we cannot guarantee complete protection against any security breach. For this reason, we maintain a rapid response plan.

6. Data Retention Period

acw365 retains your information only for as long as necessary:

Active Accounts: Information is retained for the entire duration your account remains active.
Closed Accounts: Even after an account is closed, information is retained for a defined period to meet legal obligations and resolve disputes.
Financial Records: Transaction data must be retained for a prescribed period in accordance with applicable financial regulations.
Marketing Consent: Consent given for promotional communications remains in effect until it is withdrawn.

After the specified period, information is securely deleted or anonymised so that it can no longer be linked to any individual.

7. Cookie Policy

The acw365 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential Cookies: To maintain login sessions, verify security, and ensure the core functionality of the platform. These cannot be disabled.
Functional Cookies: To remember your language preferences, game settings, and other personalisation information.
Analytics Cookies: To understand usage patterns on the platform and improve services.

You can control or delete cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work correctly.

Your Rights and Controls

8. Your Privacy Rights

As a user of acw365, you have the following rights over your own information:

Right to Access: You may request to know what information we hold about you.
Right to Rectification: You may request correction of any inaccurate or outdated information in your account.
Right to Erasure: You may request deletion of your information within the limits of legal obligations.
Right to Restrict Processing: You may request that processing of your information be limited in certain circumstances.
Right to Data Portability: You may request your information in a structured format.
Right to Withdraw Marketing Consent: You may opt out of promotional communications at any time.

To exercise these rights, contact our support team via 24/7 live chat or by emailing [email protected]. We generally respond to requests within 30 business days.

9. Protection of Children and Minors

acw365 services are intended for users aged 21 and above only. We do not knowingly collect any personal information from minors.

If it becomes known that a person registered by providing a false age, we will immediately close that account and delete the associated information. If you become aware of an account belonging to a minor, please notify us at [email protected].

Age Verification: We confirm age through identity document verification at the time of registration and before the first withdrawal. Accounts are not activated without proof of age 21+.

10. International Data Transfers

Your information may be stored or processed on servers outside Bangladesh as required for the operation of our platform. In such cases, we ensure that:

Data transfers are limited to necessary purposes only.
Adequate data protection measures are in place in the recipient country.
Protective agreements with third-party partners remain in effect.
SSL encryption and other technical safeguards are maintained.

Policy Changes and Contact

11. Changes to This Policy

acw365 reserves the right to update this Privacy Policy as needed. If any significant changes are made to the Policy, we will:

Provide a clear notice through the platform.
Send advance notice to your registered email address.
Update the "Last Updated" date at the top of the page.

Continued use of the platform after changes are made will be considered as your acceptance of the revised Policy. We therefore recommend reviewing this Policy regularly.

12. Privacy Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Live Chat Support

24/7 Bengali Live Chat — the fastest way to get a response

Email

[email protected]

Response Time

Privacy-related requests are responded to within 30 business days

For responsible gaming support visit our Responsible Gaming page or speak with us directly via live chat.

Our Commitment

At acw365, we believe that earning and maintaining your trust is our greatest responsibility. This Privacy Policy is not merely a legal formality — it reflects our genuine commitment to you. We continually improve our security measures so that you can enjoy your gaming experience with peace of mind.

acw365 is built on three core values: fair play, transparency, and responsibility. We will always work to protect your privacy.

Your Privacy is Our Highest Priority