Safe and Responsible Betting at acw365
Enjoy the fun within limits. acw365 puts your protection first — through deposit limits, self-exclusion and 24/7 support.
At acw365 we believe online gaming is a form of entertainment — not a source of income. Responsible gaming means knowing your limits, setting a budget and not letting entertainment become a problem. Our platform is ready to support you at every step.
Millions of players in Bangladesh enjoy cricket betting and slots on acw365 every day. But like any form of entertainment, keeping limits in place is important. We provide a range of effective tools and guidelines to keep you safe.
- We never present gambling as an alternative source of income.
- We do not allow minors (under 21) to open an account.
- We actively monitor for signs of problem gambling.
- We can restrict or suspend your account at any time upon your request.
- Our 24/7 live chat support is always available in Bengali.
Set Deposit Limits
You can set a maximum on how much you deposit per day, per week or per month. The limit takes effect immediately after it is set. To increase a limit, a 24-hour waiting period applies.
Time-Out Feature
If you feel you need a break, take a temporary time-out — from 24 hours up to 30 days. During this period you will not be able to log in to your account or place bets. Your account will be reactivated automatically when the time-out ends.
Self-Exclusion
If you feel gambling is having a negative impact on your life, choose a long-term self-exclusion. Options are available from 3 months up to permanent exclusion. Contact live chat to reverse this decision.
Reality Check Reminder
Choose how often you want an on-screen reminder showing your session time. This notification will remind you how long you have been playing and how much you have won or lost.
Set Loss Limits
Decide in advance the maximum amount you are willing to lose within a given period. Betting will stop automatically once the limit is reached. This is an effective way to stay in control of your budget.
24/7 Support Centre
Our Bengali-language live chat team is always on hand for any question or concern about responsible gaming. Your identity will be kept completely confidential.
Behavioural Signs
- Urge to bet more to chase back money you have lost
- Feeling restless or irritable when not gambling
- Hiding gambling from family and friends
- Continuing to bet at the cost of work or studies
- Wanting to stop but being unable to
Financial and Social Signs
- Borrowing money from family or friends to place bets
- Being unable to pay bills or cover daily expenses
- Gambling causing strain in relationships
- Lying or deceiving others to keep gambling
- Seeing gambling as your only source of enjoyment
If you notice any of the signs above in yourself, contact our live chat without delay or email us at [email protected]. We will help you without judgement.
Log in to your account
Log in to your acw365 account and go to the profile menu.
Open Responsible Gaming settings
Click on the "Responsible Gaming" option.
Choose the tool you need
Pick whichever suits you — deposit limit, loss limit, time-out or self-exclusion.
Confirm and save
Confirm your choice. The limit will take effect immediately and will be saved securely.
The table below shows the available self-exclusion periods and their features. Contact live chat to activate any option.
| Period | Features | Cancellation conditions |
|---|---|---|
| 3 months | Account fully suspended; no login, betting or deposit is possible | Apply via live chat after the period ends |
| 6 months | Account fully suspended; promotional emails will also be stopped | 7-day cooling-off period after the period ends |
| 1 year | Long-term protection; all communication across every channel will be stopped | 30-day cooling-off period after the period ends |
| Permanent | Account closed forever; all data is deleted after any remaining balance is withdrawn | Permanent decision — cannot be reversed |
24/7 Live Chat
Use our live chat for the fastest support. Our Bengali-speaking team is active around the clock. Any discussion related to responsible gaming is completely confidential.
Email Support
Email us at [email protected] for detailed guidance. Requests for self-exclusion or account closure can also be submitted by email. We aim to respond promptly.
The heart of responsible gaming is staying in control. Play for entertainment, not for profit. Before each session, decide how much time and money you are willing to spend, and stick to that decision.
- Set a fixed budget before you play and stick to it.
- Do not chase losses by placing bigger bets.
- Avoid betting while drinking alcohol or when emotionally driven.
- Take regular breaks — avoid long sessions.
- Spend time with family, friends and loved ones — gambling is not everything in life.
Remember, gambling outcomes are entirely random. No strategy or system can guarantee consistent profit over the long term. If you ever feel you are losing control, acknowledging that is the most courageous step you can take.
- Never think of gambling as a way to pay off debts.
- Avoid betting with money that belongs to someone else.
- If gaming becomes a source of stress rather than enjoyment, take a break.
- Make active use of the limit-setting tools available on acw365.
- Seek professional advice if needed — it is not a sign of weakness.
Enjoy acw365 Safely
Activate protection tools, set your limits and enjoy our extensive game library responsibly.
For players aged 21 and above only. Please gamble responsibly.